Refunds & Returns Policy

When you can Return or Replace the product :

(1) In case the parcel is damaged in Transit at the time of receipt (delivery of such order to be refused at doorstep):

* Your product will be replaced free of cost if the parcel is damaged in transit, please refuse to accept the parcel & mention remarks on the courier receipt as damaged parcel and raise the RMA request as stated above.
* Further, your replacement order will be dispatched within 48 working hours of the returned goods received back in our warehouse.
* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

(2) In Case product is received and found damaged (after opening the parcel, no damage note to the courier):

* Send the photographs attached (of the damaged parcel box as well as the product) to the e-mail i.e.: premmedical1966@gmail.com within 48 hours of the receipt of goods.
* Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.
* Order will be replaced free of cost, only if the fault is from our end/Courier.
* Further, your replacement order will be dispatched within 48 working hours of the returned order received in our warehouse & approved by the QC team.
* However, full refund (including the shipping/freight charges) will be made only in case the payment already made,if the product ordered is Out of Stock and we cannot ship the products back to you.

(3) In case Wrong Product Delivered:

* If Wrong Size or Wrong Product delivered,the order will be replaced free of cost.
* In that case, your replacement order will be dispatched within 48 working hours of the returned order received.
* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

(4) In case Defective Product Delivered:

* Raise the RMA (Return Management Authorization), with 48 hours of receipt of the goods only once the RMA is approved, goods will be returned.
* In this case, your replacement order will be dispatched within 48 hours of the returned order received.
* However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

(5) If the Order Cancellation Before Dispatch:

*If order is cancelled before dispatch, full refund will be made.

(6) If the Order Cancellation After Dispatch:

*Refund will be made, after deducting actual Shipping/freight Charges only.